Read the delivery log, diagnose a message that never arrived, report channel cost, and manage staff preferences, care-circle contacts and inbound WhatsApp booking.
Overview
Read the delivery log, diagnose a message that never arrived, report channel cost, and manage staff preferences, care-circle contacts and inbound WhatsApp booking. Raven is messaging: reaches the right person over push, SMS, WhatsApp, email or voice, under consent and quiet hours.
It is an advanced course in the Alerts & Communication part of the catalog, built as 2 modules and 10 lessons. It is written for 4 roles, including Hospital Administrator, IT Administrator and Front Desk.
This course takes 52 minutes to complete.
Outcomes
Prerequisites
Contents
2 modules · 10 lessons · 52m
Nine states that only move forward, and the report management asks for.
5 lessons
Staff preferences, care-circle contacts, consent withdrawal, and inbound WhatsApp.
5 lessons
Audience
Keep going
Same tool, same subject, or written for the same people.
Configure the six delivery channels, work approved templates and their variables, and learn every gate a message must clear before it is allowed to send.
Understand the alert ledger, the bell panel, acknowledgement and escalation, and the channels that reach you off-screen.
Write alert definitions in the Sentinel console: three trigger kinds, the condition engine, recipient strategies, and the storm controls that keep a ward sane.