Read the delivery log, diagnose a message that never arrived, report channel cost, and manage staff preferences, care-circle contacts and inbound WhatsApp booking.
Overview
Read the delivery log, diagnose a message that never arrived, report channel cost, and manage staff preferences, care-circle contacts and inbound WhatsApp booking. Raven is outbound messaging over push, SMS, WhatsApp, email and voice, subject to consent and quiet hours.
It is an advanced course in the Alerts & Communication part of the catalog, built as 2 modules and 10 lessons. It is written for 4 roles, including Hospital Administrator, IT Administrator and Front Desk.
This course takes 52 minutes to complete.
Outcomes
Prerequisites
Contents
2 modules, 10 lessons, 52m
Nine states that only move forward, and the report management asks for.
5 lessons
Staff preferences, care-circle contacts, consent withdrawal, and inbound WhatsApp.
5 lessons
Audience
Keep going
Same tool, same subject, or written for the same people.
Configure the six delivery channels, work approved templates and their variables, and learn every gate a message must clear before it is allowed to send.
Understand the alert ledger, the bell panel, acknowledgement and escalation, and the channels that reach you off-screen.
Write alert definitions in the Sentinel console: three trigger kinds, the condition engine, recipient strategies, and the storm controls that keep a ward sane.