Configure the six delivery channels, work approved templates and their variables, and learn every gate a message must clear before it is allowed to send.
Overview
Configure the six delivery channels, work approved templates and their variables, and learn every gate a message must clear before it is allowed to send. Raven is outbound messaging over push, SMS, WhatsApp, email and voice, subject to consent and quiet hours.
It is an intermediate course in the Alerts & Communication part of the catalog, built as 3 modules and 12 lessons. It is written for 4 roles, including Hospital Administrator, IT Administrator and Front Desk.
This course takes about 1 hour to complete.
Outcomes
Prerequisites
Contents
3 modules, 12 lessons, 1h 8m
In-app, push, SMS, WhatsApp, email and voice, and what each is actually for.
4 lessons
Approved templates instead of free text, and the approval wait that implies.
4 lessons
One pipeline, gate by gate, for every message the hospital sends.
4 lessons
Audience
Keep going
Same tool, same subject, or written for the same people.
Read the delivery log, diagnose a message that never arrived, report channel cost, and manage staff preferences, care-circle contacts and inbound WhatsApp booking.
Understand the alert ledger, the bell panel, acknowledgement and escalation, and the channels that reach you off-screen.
Write alert definitions in the Sentinel console: three trigger kinds, the condition engine, recipient strategies, and the storm controls that keep a ward sane.