Configure the six delivery channels, work approved templates and their variables, and learn every gate a message must clear before it is allowed to send.
Overview
Configure the six delivery channels, work approved templates and their variables, and learn every gate a message must clear before it is allowed to send. Raven is messaging: reaches the right person over push, SMS, WhatsApp, email or voice, under consent and quiet hours.
It is an intermediate course in the Alerts & Communication part of the catalog, built as 3 modules and 12 lessons. It is written for 4 roles, including Hospital Administrator, IT Administrator and Front Desk.
This course takes about 1 hour to complete.
Outcomes
Prerequisites
Contents
3 modules · 12 lessons · 1h 8m
In-app, push, SMS, WhatsApp, email and voice — and what each is actually for.
4 lessons
Approved templates instead of free text, and the approval wait that implies.
4 lessons
One pipeline, gate by gate, for every message the hospital sends.
4 lessons
Audience
Keep going
Same tool, same subject, or written for the same people.
Read the delivery log, diagnose a message that never arrived, report channel cost, and manage staff preferences, care-circle contacts and inbound WhatsApp booking.
Understand the alert ledger, the bell panel, acknowledgement and escalation, and the channels that reach you off-screen.
Write alert definitions in the Sentinel console: three trigger kinds, the condition engine, recipient strategies, and the storm controls that keep a ward sane.