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Vigil

Vigil: Incident Reporting, RCA, CAPA and Patient Safety

2h 23m25 lessonsIntermediate

Course overview

Complaints, feedback and closing the loop

Complaint intake, category SLA and the escalation ladder

Walkthrough6mLesson 22 of 25

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In this lesson

Judging only by its type, this will be a walkthrough:

  • A click-through of the real Pensieve screen, one step at a time.
  • You follow along in your own hospital's instance.
  • Budgeted at 6m within “Complaints, feedback and closing the loop”.

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Complaint intake, category SLA and the escalation ladder